Privacy Policy

Mongalo Engineering & Projects ("MENG", "we", "us" or "our") respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at www.meng.co.za (the "Website").

This policy is governed by the Protection of Personal Information Act 4 of 2013 ("POPIA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

MENG is a South African company specialising in two-way radio systems, wireless internet services and fibre network infrastructure. We are a licensed operator holding ECNS (Electronic Communications Network Service) and ECS (Electronic Communications Service) licences issued by ICASA. We have been operating since 2010.

• Enterprise Number: B2010004220
• Physical Address (Limpopo): Lephalale Crossing, Office 2, 27 Fox Ordendaal Street, Lephalale 0555
• Physical Address (Gauteng): 5th Floor, Bloukrans Building, Blue Gate Road, Lynnwood Ridge, Pretoria 0081

In terms of POPIA, our designated Information Officer is:

• Name: Arthur Mongalo
• Email: admin@meng.co.za
• Phone: +27 64 551 2899

If you have any questions or concerns about how we handle your personal information, please contact our Information Officer.

4.1 Information You Provide to Us

When you use our Website, you may provide us with the following personal information voluntarily:

• Full name
• Email address
• Phone number
• Company or organisation name
• Physical address or location
• Details about your project or service requirements (via the "Get a Quote" form or contact form)

4.2 Information Collected Automatically

When you browse our Website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website address
• Date and time of your visit

This information is collected through cookies and similar technologies (see Section 8 below).

We use your personal information for the following purposes:

• To respond to your enquiries and quote requests
• To communicate with you about our services, including two-way radio solutions, wireless internet and fibre network services
• To provide you with the services or information you have requested
• To improve our Website and user experience
• To comply with legal obligations, including those under ICASA regulations
• To maintain records for business and accounting purposes

We will not use your personal information for any purpose other than what is stated here, unless we obtain your further consent or are required to do so by law.

We process your personal information on the following grounds as permitted by POPIA:

• Consent: When you submit a form on our Website, you consent to us processing the information you provide for the stated purpose.
• Legitimate interest: To respond to your enquiries and manage our business relationship with you.
• Legal obligation: Where we are required by law to retain or disclose information (for example, under ICASA or tax regulations).

We do not sell, rent or trade your personal information to third parties.

We may share your personal information with:

• Service providers who assist us in operating the Website (for example, website hosting providers), subject to appropriate confidentiality agreements
• Professional advisors such as auditors, lawyers or accountants, where necessary
• Regulatory authorities such as ICASA or the Information Regulator, where required by law
• Law enforcement where we are legally compelled to do so

Any third party that receives your personal information from us is required to handle it in accordance with POPIA.

Our Website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the Website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our Website so we can improve it. These cookies collect information anonymously.

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on the Website.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Quote request and contact form data is retained for a maximum of 24 months from the date of submission, unless a business relationship is established, in which case retention follows our standard client records policy.
• Website analytics data is retained in anonymised form.

When personal information is no longer needed, it will be securely deleted or anonymised.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. These measures include:

• Secure hosting with reputable service providers
• SSL/TLS encryption on our Website
• Access controls limiting who within MENG can view personal information
• Regular review of our security practices

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

As a data subject under POPIA, you have the right to:

• Access your personal information held by us
• Correct any inaccurate or incomplete personal information
• Delete your personal information, subject to any legal retention requirements
• Object to the processing of your personal information
• Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal
• Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact our Information Officer using the details in Section 3.

We will respond to your request within a reasonable time and no later than 30 days.

Our Website may contain links to third-party websites, including those of our partners, suppliers and industry bodies (such as WAPA). We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party website you visit.

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with:

• The Information Regulator (South Africa)
• Website: https://inforegulator.org.za
• Email: inforeg@justice.gov.za

For any questions about this Privacy Policy or your personal information, please contact:

• Mongalo Engineering & Projects
• Email: admin@meng.co.za
• Phone: +27 64 551 2899
• Address (Limpopo): Lephalale Crossing, Office 2, 27 Fox Ordendaal Street, Lephalale 0555
• Address (Gauteng): 5th Floor, Bloukrans Building, Blue Gate Road, Lynnwood Ridge, Pretoria 0081